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Volume:7, Issue :2
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Journal of European Economic History
2026, Volume:7, Issue :2 : 650-657 doi: 10.61336/JEEH/26-2-49
Research Article
Affordable Luxury in the Digital Age: A Case Study of Bella Vita Organic’s Brand Building, Marketing Strategy, and Customer Engagement in the Indian Beauty and Fragrance Industry
 ,
1
Assistant Professor, Lala Lajpatrai Institute of Management, Mumbai, India
2
Associate Professor, Chetana’s Ramprasad Khandelwal Institute of Management and Research, Mumbai, India
Received
May 24, 2026
Revised
June 19, 2026
Accepted
June 22, 2026
Published
June 25, 2026
Abstract

The Indian beauty and personal care market has witnessed the rapid rise of digitally native, direct-to-consumer (D2C) brands that combine affordability with a perception of premium quality. Bella Vita Organic (BVO), a Gurugram-headquartered beauty and fragrance company, exemplifies this shift through its “affordable luxury” positioning, marketplace-first distribution, and technology-enabled customer engagement. This paper presents a qualitative case study of Bella Vita Organic’s marketing strategy, examining its product launch practices, social media and influencer marketing, website conversion rate optimization (CRO), pricing and bundling tactics, customer segmentation, omnichannel distribution, and customer relationship management (CRM) systems. Drawing on secondary data compiled from publicly available brand communications and industry commentary, the study identifies the strategic levers that enabled BVO to scale from a modest revenue base to a reported Gross Merchandise Value (GMV) of approximately ₹250 crore by FY23, while expanding into international markets such as the UAE and North America. The findings indicate that BVO’s growth is attributable less to reliance on a single hero product or influencer-driven virality, and more to a performance-marketing-first execution model anchored in marketplace optimization, tiered pricing psychology, data-driven personalization, and a multi-tier influencer funnel. The paper concludes with managerial implications for D2C and beauty-sector marketers operating in emerging markets, and outlines the limitations of a single-case, secondary-data design together with directions for future empirical research.

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