The present study focuses on the impact of techno-stress on work–life balance of women
employees of the banking sector in Bengaluru and the mediation effect of mental well-being.
The banking workplace is increasingly being changed due to heavy dependence on digital
technologies and round-the-clock connectivity, making it difficult for employees to manage
work-life balance. The descriptive and analytical designs guided the study design. Primary data
was collected through a structured questionnaire from 240 women employees working in
various banks. The Cronbach's Alpha was used to check the reliability of the scales. Various
techniques such as factor analysis and multiple regression analysis and sobel mediation were
used to test the data. As per the findings techno-stress has three major dimensions Digital
Exhaustion and Boundary Conflict, Technology Induced Stress and Continuous Connectivity
and Work Intrusion. The regression results showed that these variables significantly affect
work–life balance, with an explanatory power of 56.1 percent. The strongest predictor among
them was Continuous Connectivity and Work Intrusion. The mediation between techno-stress
and work–life balance is further established by Sobel test which indicate a partial mediation
impact. The research reveals that the extensive use of technology negatively impacts the work
life balance and mental health of women bank employees. Therefore, it is necessary to enhance
the mental health of employees through measures like digital detox and more.